Refund policy
Last Updated: August 2026
At Just Relent, we're committed to delivering products we're proud of. If something isn't right, we'll do our best to make it right.
30-Day Satisfaction Guarantee
If you're not satisfied with your purchase, please contact us within 30 days of delivery.
Because our products are topical personal care products, we cannot accept returns of opened or used items for hygiene and safety reasons.
Eligible Returns
You may return unopened, unused products within 30 days of delivery for a refund.
To be eligible:
- Product must be unopened and unused
- Product must be in its original packaging
- Proof of purchase is required
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and packaging
We'll replace the item or issue a refund at no additional cost.
Non-Returnable Items
We cannot accept returns for:
- Opened products
- Used products
- Gift cards
- Clearance or final sale items (if applicable)
Refunds
Once your return is received and inspected, we'll notify you regarding approval.
Approved refunds are issued to your original payment method. Processing times vary by your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Damage during shipping
- Manufacturer defect
- Incorrect item sent by Just Relent
Contact
For return requests, contact: